Return Policy

Easy 30 – Day Return Policy
If you are dissatisfied with your purchase for any reason, you may kindly return it to Sam’s Micro within 30 days from the purchase date, subject to the conditions and exclusions below:

Eligibility Conditions:
If all conditions are not met, Sam’s Micro reserves the right to refuse the return or to charge a minimum of 20% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing materials, blank warranty cards, manuals and accessories.

Sam’s Micro can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Defective or Damaged Items:
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.

Exchanges
Please allow 3 – 5 business days for mail – in exchanges to be processed.

Refunds and Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5 – 7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you have made the original purchase.

Printers cannot be returned once inks/toners has been installed.